Exchange an Order

Exchange Items

At Anna Custom Tailor Shop, every order is carefully processed based on the details confirmed by the customer at the time of purchase, including product type, size, design, quantity, and shipping information.

For this reason, we do not support exchanges for orders where incorrect selections were made by the customer, including but not limited to:

  • Incorrect size selected
  • Incorrect product selected
  • Incorrect design selected
  • Incorrect shipping address provided

Please review all order details carefully before completing your purchase.

Cancel an Order

Order Cancellation Timeframe

Customers may request to cancel an order within 6 hours of placing it.

After this period, the order may already be in processing or prepared for shipment. Therefore, we cannot guarantee that cancellation requests submitted after 6 hours can be fulfilled.

Cancellation Fee

If your cancellation request is approved, a 10% cancellation fee will be deducted from the total order value.

To request a cancellation, please contact us:

📧 Email: support@annacustomtailorshop.com
🌐 Website: https://annacustomtailorshop.com/

Return & Refund Policy

Return Timeframe

Our return policy is valid for 30 days from the delivery date.

If 30 days have passed since your order was delivered, it will be considered accepted, and we will no longer be able to offer a return or refund.

Eligible Cases for Returns or Refunds

You may request a return or refund if your item meets one of the following conditions:

  • Item arrives damaged or broken
  • Incorrect product delivered
  • Size differs from what was ordered
  • Design differs from what was ordered
  • Material differs from the description
  • Item is significantly different from advertised

Conditions for Returned Items

To be eligible for a return, items must meet the following:

  • Must not be worn
  • Must not be washed
  • Must not be altered or modified
  • Must be in original condition
  • Must include original tags
  • Must be returned in original packaging

Items that do not meet these conditions may not qualify for a refund.

Required Proof for Refund Requests

To process your request, please provide:

  • Proof of purchase
  • Shipping receipt or label
  • Clear photos of the product received
  • Any related email communication

How to Request a Return or Refund

Step 1:
Email your request to: support@annacustomtailorshop.com
Include all required documentation.

Step 2:
Our support team will review your request within 2–3 business days.

Step 3:
If approved, we will provide return instructions and the return address.

Step 4:
Securely package the item and ship it using a trackable carrier.

Step 5:
Send us your tracking number or shipping receipt.

Important Notes

  • Do NOT return items without prior approval
  • Unauthorized returns may not be accepted
  • Customers are responsible for return shipping costs
  • Shipping fees are non-refundable unless the error is ours
  • We are not responsible for lost or damaged return shipments

Refund Processing Time

Once we receive and inspect the returned item:

  • You will be notified via email
  • Approved refunds are processed within 2 business days
  • Refunds are issued to the original payment method

Please note:
Depending on your bank or card provider, refunds may take 10–15 business days to appear.

If you have not received your refund after this period, contact us at:
📧 support@annacustomtailorshop.com

Customer Support

If you have any questions regarding exchanges, cancellations, or refunds, please contact:

Anna Custom Tailor Shop
📧 Email: support@annacustomtailorshop.com
🌐 Website: https://annacustomtailorshop.com/